AmTel designs, installs, and maintains state-of-the-art, customized inmate telephone services throughout the United States and U.S territories. The company was founded in 1992, and has since grown to provide the highest quality of communications technology available in the inmate telephone industry. AmTel’s telephone platform uses a centralized call switching and computing system, which connects the inmate phones over a VOIP network – the most secure network available.
At AmTel, even the most advanced technology is of no practical use unless it is backed up with customer support. In 2007, AmTel saw the need to create a subsidiary Customer Service of America? (CSA). AmTel is one of the only inmate telephone providers to have its own live representatives, providing (bilingual) access for every call, while also maintaining average weekly hold times consistently less than 3 minutes.
Through our toll-free call center, customers will be connected to friendly and knowledgeable, customer service representatives who can help with billing questions, account setup, account status, payments, and more.