Many telephone companies these days are not set up to provide collect calls. Most people can't receive collect calls directly on their cell phones. And if you use smaller traditional phone companies or certain providers like Comcast or Vonage, you won't be able to receive collect calls directly on your phone.
It's also possible that you have reached the toll limit for receiving collect calls from a facility. These limits vary from facility to facility.
How can I receive these calls?
Call CSA at (800) 849-6081 to set up a prepaid account or a PinDebit account.
Why should I use pre-paid collect services?
So there will be no surprises on your monthly phone bill. Collect calls can be expensive. By using a prepaid service, you will know that your money is only going toward collect calls made to you.
What payment options do I have?
You have several options. You can call CSA at (800) 849-6081 to set up an account or use our online service. We accept Visa and Mastercard through Western Union Speedpay and Western Union Quick Collects, and we accept money orders through the mail.
How soon can I receive calls if I pay by credit card?
In most cases, you may receive calls within two to three hours. There may be rare instances when it takes a little longer, but CSA operators will work with you to get the funds posted as soon as possible.
How soon can I receive calls if I pay with a money order?
That depends on when they arrive at our office. Once the money order arrives, it is proocessed immediately.
Can inmates use my prepaid money to call other people?
No. Your money can only be used to call your telephone number. If you would like to fund other accounts, you will have to be authorized by the owner of those lines.
Yes, prepaid collect accounts can be set up for all types of telephone service.
How will I know when my account balance is running low?Listen to the collect call prompts to press a number that will announce your balance. You can also call our customer service center at (800) 849-6081
How much do the calls cost?The cost of calls can vary quite a bit. Rates will be determined by the facility, the service provider, and the distance you live from the facility. You can find out the precise cost of your calls by listening to the automated message or by calling a CSA representative at (800) 849-6081.
What happens to my money if the inmate is released or transferred?
You will need to contact CSA at (800) 849-6081 to receive a refund for prepaid accounts only.
Can I stop receiving these automated messages from a correctional facility?Yes, in most cases the automated message will include instructions on how to block your number by dialing a few digits on your phone. If you continue to have problems, contact CSA at (800) 849-6081.
Is there a charge for using prepaid collect service?While there is no charge to use prepaid collect services, Visa and Mastercard payments processed by Western Union Speedpay are charged a $10.00 fee. To avoid the fee altogether, you may send a money order to our payment processing department: