Customer Service of America

Pre-paid


If you are unable to receive collect calls directly through your telephone service, you may choose to set up a prepaid account.

Once funds are prepaid, the incarcerated resident will only be able to call you, but not use those funds to call anyone else.

You may call CSA at
(800) 849-6081 to set up an account.

Pin Debit


Another option that does allow inmates to make calls to more than one person is the PinDebit system. PinDebit, another way to pay for collect calls, allows inmates to call phone numbers on their allowed number list.

Not every facility offers PinDebit accounts, and of those that do, some have monthly limits. Please call CSA at (800) 849-6081 for more information.

Calling Cards


Calling cards may be purchased through each facility's commissary department. With this method, the recipient of the collect call will not be charged for the call.

However, not every correctional institution offers calling cards. Call CSA at (800) 849-6081 for information.


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